It does not replace any cancellation, repair, price-reduction, or refund right provided by applicable consumer law.
Cancel future renewal
You can cancel Pro at any time through Billing settings. Cancellation normally stops the next recurring charge while Pro access continues until the end of the current paid period, unless a refund or legal cancellation right applies.
Cooling-off and immediate access
Online purchases may carry a statutory cooling-off right. The exact right depends on the type of contract, when digital access begins, the information shown at checkout, and the law that applies to you. Starting immediate access can affect the right to cancel where you have expressly requested supply to begin and acknowledged the effect on that right.
Checkout copy and acceptance records must be reviewed alongside this policy before paid launch so they accurately reflect the final subscription design.
Refund requests
We will review reasonable requests, including:
- duplicate or clearly incorrect charges;
- an accidental renewal reported promptly;
- paid access that was not supplied or was materially unavailable;
- a material difference between the paid service and its description; or
- another situation where consumer law requires a cancellation, price reduction, or refund.
A change of mind after substantial use does not automatically create a refund right, but we will still consider the circumstances and any legal rights that apply.
Service problems
If paid functionality is not working or is not supplied as described, contact support so we can investigate. Depending on the issue, an appropriate remedy may be to restore access, correct the problem, extend the subscription, reduce the price, or issue a full or partial refund.
How to request help
Email support@kunnr.dev from the address linked to your account. Include the payment date or invoice reference, the amount, and a short explanation. Do not send full payment-card details.
We may ask for information needed to verify the account or payment. Approved refunds will be returned using the original payment method unless another method is required or agreed.
Your statutory rights
This policy does not limit rights or remedies under UK consumer law or other mandatory law that applies to you. If there is a conflict, the mandatory legal right takes priority.